FAQ

What is CUVANA?

CUVANA is a premium electronic cigar designed to replicate the feel, draw, and ritual of a cigar - without smoke, ash, or odor.

How long does each CUVANA last?

Approximately 1,200 puffs, depending on your draw length and frequency.

What nicotine strengths are available?

• • 0mg ZERO nicotine
  • 12mg
  • 18mg

What does it taste like?

CUVANA delivers a cigar-inspired profile - warm, smooth, and refined.

Do I need to charge it?

No. Every CUVANA arrives fully charged and is 100% disposable.

Does it produce smoke?

No. It produces a smoke-free, ash-free vapor with no lingering smell.

Can I use it indoors?

Yes. Most places that prohibit traditional smoking allow vapor alternatives.
Always follow local policies.

USAGE & STORAGE

How long is the shelf life?

Each unit has a 2+ year shelf life.

How do I use it?

Open the box and inhale gently - CUVANA activates automatically.

How should I store it?

Store at room temperature.
Avoid extreme heat or direct sunlight.

SHIPPING & RESTRICTIONS

Do you ship to my state?

Use the ZIP code checker below to confirm.

State laws vary, and we comply with all vapor product regulations.

Do you ship internationally?

Not at this time.

Do I need to verify my age?

Yes. A quick age verification is required to purchase vapor products.

ORDERS & RETURNS

What if my order arrives damaged or faulty?

We’ll replace any faulty unit.

Email Customer Service and we’ll take care of it.

Do you accept returns?

Due to the nature of the product, we cannot accept returns on opened items.

Unopened units may be eligible depending on the situation.

Can I cancel my order?

Orders can be canceled before they ship.
Once shipped, they cannot be canceled.

SUBSCRIPTIONS

How does Subscribe & Save work?

Choose delivery monthly or every 2 weeks and save 15%.

Is there a minimum commitment?

Yes - subscriptions require a three-delivery minimum before cancellation.

Can I change my delivery schedule?

Yes. You can pause, skip, or change frequency in your subscriber portal anytime after the third delivery.

Can I switch nicotine strengths?

Yes. Adjust your subscription through the portal.

WHOLESALE

Do you offer wholesale pricing?

Yes. Golf courses, lounges, cigar shops, vape retailers, and online stores may apply.

How do I register?

Visit our Wholesale page and submit your license or permit.

LOYALTY PROGRAM – CUVANA RESERVE

Do I earn points on subscriptions?

Yes. Subscribers earn points automatically with each delivery.

How do I redeem points?

Points can be redeemed for discounts, free products, or exclusive perks via your loyalty dashboard.

Does the loyalty program cost anything?

No - it’s free to join.