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Terms of service

TERMS OF SERVICE

These Terms of Service (“Terms”) govern your use of the website operated by CUVANA (“we”, “us”, “our”) and any purchases or interactions you have with us through www.cuvanaecigar.com (the “Site”).

By accessing or using the Site, you agree to be bound by these Terms. If you do not agree, do not use the Site or purchase our products.

1. Eligibility & Age Restriction

You may use the Site and purchase products only if you are:

  • At least 21 years of age (or the legal minimum age to purchase vapor products in your jurisdiction, if higher), and
  • Legally permitted to purchase and receive vapor products in your area.

By using the Site, you represent and warrant that you meet these requirements. We reserve the right to cancel any order if we believe these conditions are not met.

2. Use of the Site

You agree not to:

  • Use the Site for any unlawful purpose
  • Violate any applicable laws or regulations
  • Send or upload malicious code, spam, or disruptive content
  • Attempt to gain unauthorized access to our systems or data
  • Use our products or Services in a manner that infringes on others’ rights

We may suspend or terminate your access to the Site at our discretion if we believe you have violated these Terms.

3. Products and Services

All descriptions of products, pricing, and availability are subject to change at any time without notice. We reserve the right to discontinue any product at any time.

We’ve made every effort to display product images and colors accurately; however, we cannot guarantee your device’s display will reflect exact colors.

Our products are electronic cigars and related accessories. They are not intended to diagnose, treat, cure, or prevent any disease.

4. Orders, Billing, and Account Information

We reserve the right to:

  • Refuse any order
  • Limit or cancel quantities purchased per person, per household, or per order
  • Limit orders that, in our judgment, appear to be placed by resellers, distributors, or wholesalers without authorization

You agree to provide current, complete, and accurate purchase and account information, and to promptly update this information so we can complete your transactions.

5. Subscriptions

CUVANA may offer subscription plans for recurring delivery of products.

By enrolling in a subscription, you authorize us (and our payment processor) to automatically charge your selected payment method at the agreed interval until you modify or cancel, subject to any minimum commitment specified at checkout.

If your subscription includes a minimum delivery commitment (e.g., three deliveries), you agree not to cancel before that minimum is met, except where required by applicable law.

You can manage subscription settings through your account or by contacting us at customerservice@cuvanaecigar.com.

6. Shipping, Returns, and Refunds

Shipping, returns, and refunds are governed by our Shipping Policy and Refund Policy, which are incorporated into these Terms by reference.

By placing an order, you acknowledge that you have reviewed these policies.

7. Third-Party Tools and Links

We may provide access to third-party tools and links to third-party websites. We do not control these third-party services and are not responsible for their content, policies, or practices.

Use of any third-party tools or sites is at your own risk, and you should review their terms and policies.

8. Intellectual Property

All content on the Site — including text, graphics, logos, images, and design elements — is owned by or licensed to CUVANA and protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or use any content without our prior written permission.

9. Disclaimer of Warranties

The Site and all products and services are provided “as is” and “as available” without any warranties of any kind, whether express or implied, except where explicitly stated.

We do not guarantee that the Site will be uninterrupted, error-free, secure, or that any defects will be corrected.

10. Limitation of Liability

To the fullest extent permitted by law, CUVANA and its directors, officers, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenue, whether incurred directly or indirectly, arising from:

  • Your use of the Site
  • Your purchase or use of any product
  • Any errors or omissions in content
  • Any unauthorized access to or use of our systems or your information

Where limitations on liability are not permitted by law, our liability shall be limited to the maximum extent allowed.

11. Indemnification

You agree to indemnify and hold harmless CUVANA and its affiliates, officers, employees, and agents from any claims, damages, losses, liabilities, and expenses (including attorneys’ fees) arising from your violation of these Terms or your misuse of the Site or products.

12. Governing Law

These Terms and any disputes arising from or relating to your use of the Site or products shall be governed by and construed in accordance with the laws of the State of Florida, USA, without regard to conflict of law principles.

13. Changes to These Terms

We may update these Terms from time to time. The updated version will be posted on the Site with a revised “Last updated” date.

Your continued use of the Site after changes are posted constitutes acceptance of the revised Terms.

14. Contact

For questions about these Terms, contact us at:

Email: customerservice@cuvanaecigar.com